Over seven years expericence in providing solutions for customers
We provide a complete range of professional services from sales & consultation to project management, implementation, training and on-going support. With our knowledge we'll help you implement the best solution we can for your business and your budget, whether it's a standalone sotftware, a fully integrated POS system with stock control or a centrally managed head office POS system. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure you are always operational.
A basic cash register will meet the needs of many small businesses, yet few purchases can have as dramatic an effect on a business as a carefully selected POS system. With so much choice in the market, it is vitally important you choose the right Retail POS system for your business and the right company to look after you.
Our experienced sales team will listen to and understand your specific needs, we'll advise you on the different types of Retail POS systems, new features and developments, the functionality available and how it can benefit your business.
Together we can assess how your point-of-sale operations and back of house work best to help you manage your business. We will recommend and guide you through ways in which you can use technology to identify improvements in customer service, staff efficiency and business operations.
We also understand how important it is to provide not only initial training but also on-going training and advice so that our customers get the most out of their system in the years ahead.
Training in relation to Retail Core POS systems is provided to all customers, either on-site, in our training suites or in suitable training environments. We can train your team across all the different departments and business roles. This can include front-of-house roles such as cashiers, supervisors and managers, as well as the back-office team including finance and IT.
We also help Owners and MD's use the information in their strategic roles too. During the early days of a system being installed, we realise that the learning curve is at its steepest and the need for support is often at its peak until familiarity and experience increase over time. That is why we provide a “handholding” service for new sites and thereafter, day in, day out, support continues to play a key role, helping resolve immediate issues or questions as well as providing guidance so you get even more from the system.
We understand just how important support is to our customers. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure your business remains operational.
We will be pleased to provide a Service Level Agreement (SLA) to exactly match your requirements and this will ensure all your staff understand how to access the RST support facilities. The SLA will also include an executive reporting facility which we provide for management monitoring purposes. Our support team includes ex-retailers who have lived and worked in the "real-world" and therefore they understand and appreciate the typical day-to-day issues and pressures faced by you and your staff.
All our support staff are trained to ensure that any Retail POS and IT issues you report are quickly logged and if a direct resolution is not available over the phone an appropriately qualified POS Engineer will be assigned to your call.