General Questions You May Have (FAQ)
Support and service to customer are our core priorities. Our software support team will not just do software installation for you but also provide full software training in detail to you and your staff, software set up for bill and barcode label printing. And we provide unlimited support and training in AMC period.
Talk to us. We are happy to discuss your questions or concerns so you can make the right decision. We recommend you to talk to us to surely find the way to determine if RetailCore is a good fit for your business. You can take advantage of online demo guided by us personally to you and software trial so you can get all the answers you need.
Yes. It is add-on module in RetailCore to create multiple companies and to get separate company-wise reports.
RetailCore Software is designed to be scalable to adapt when your business grows to multiple branch store or franchise store. You don't have to re-enter all software data, as we can help you upgrade your single store software to manage your multiple store or warehouse. To know more about multiple branch store or franchise store software please click here.
Yes. RetailCore software can work fully offline. At present hybrid version of RetailCore Software is not available using which you can operate same software online (cloud) and offline (desktop). You can either get RetailCore as fully online software or fully offline software.
Yes. If you have a constant internet connection at your retail shop, warehouse or office or location from where you want to use RetailCore software, then you can get online (cloud) version of software.
Online or cloud version of RetailCore is hosted on our server so you don't have to install software on your computer. You require constant internet connection to use online version of software. You can access online version of software from anywhere, and also from outside your shop. Offline version cannot be used from outside your shop but it works without internet connection. It is highly recommended you take regular data backup of your software.
Yes. In case of on premise or offline version of RetailCore, data is stored on your the computer of installation.
Minimum requirement for computer is to have Core i3 or equivalent processor or higher, 4 GB RAM, 500 GB Hard disk with Windows 7 or higher OS. Online version of software also works on Mac iOS and Ubuntu. RetailCore can be accessed through a web browsers such as Firefox, Chrome, Safari and Internet Explorer 10.
No. We do not provide hardware. We will totally guide you with all the hardware you require to operate RetailCore Software. RetailCore is designed to work with all major branded hardware. It is recommended to buy hardware from your nearby store for quick support by technician visit.
From inkjet printer you can print bill but barcode or qr code print quality is not of good quality. We recommend Laserjet printer for barcode label printing on A4 sticker paper or dedicated barcode label printer to print on roll paper. Our support team will help you setup print format with printers.
Yes. RetailCore POS can be setup to operate from multiple computers or counters in same shop. In such scenairo you can setup one software for purchase entry and other computers to do billing.
Yes. It can work, when you have opted for RetailCore Multiple Location Version to operate your own branch store or franchise store.
RetailCore is designed to be scalable to manage unlimited branche stores or franchise stores. Our software license terms are flexible and you can opt for additional store license when you require.
With all the license of RetailCore software you enjoy one year of dedicated support and training. After one year period, you can consider optiong of AMC care pack for additional one year of dedicated support and software upgrade. AMC is optional and we guarantee for all offline software will continue to work without AMC also.
For offline version of RetailCore Software, all data and software is on your computer. We strongly recommend that you take regular backup of your software data, and save this at secure location. In case of your hard drive or computer crash, we will help you restore your latest data backup (you have to provide us the backup file); we will also help you assist in software reinstallation provided AMC support period is in force.
One of our goal at RetailCore is to fully support our customer to make best use of our software. So to achieve this goal, we will help you with software training until and software usage guidance whenever you require. You can feel free to call us during office hours, you can email to us anytime.
RetailCore POS softwre is a modern, easy to use POS and retail management platform built by retailers for retailers. We understand the common pain points store owners have with traditional POS systems because we've lived them! We offer flexible and customizable reporting features and inventory management capabilities that allow you to get the highest level of functionality out of your POS software, enabling you to run your business more profitably.
Yes, RetailCore POS support team give you training to setup masters for your products, GST slabs.
Yes. Customer, Supplier, Products, Category, Brands etc masters can be added through bulk upload.
No, currently RetailCore POS does not have support for credit card / decit card online processing, still RetailCore POS software allows to record the credit card payment details in sales.