RC One - Single Store Retail Software
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Product Returned by Customer
Customer care is important and RetailCore software works hard to give you easy way to manage services to your customer.
Questions You May Have (FAQ)
Can I provide product exchange on return?
Yes. With RetailCore you can easily manage product returned by your customer. As per your shop policy you can set valid product return period. You can give cash refund, credit note or product exchange against return. A seprate report on credit note and product returned is also available at RetailCore.
Can I set product return period in your software?
Yes. In company profile / setup section of RetailCore you can set or change valid product return period. Beyond that period software will not allow your employee to take back return.
What is validity of credit note issued to customer?
For credit note you can set in our software validity period. After credit note validity expiry billing screen will not accept credit note as mode of payment by customer.
What if my customer has lost bill of product to be returned?
No problem. At Product Return Screen of RetailCore you can either search product by 'product name / code' or 'barcode' and select bill of customer from search result and fulfill return.
Does your software add returned products back to inventory?
All the product returned by customer are by default kept in a buffer known as "Returned Product" in Sales section of software. You can then decide to take this product back in your master stock or to remove it as damanged product.
When customer returns item, can I do product exchange instead of credit note or refund?
Yes. That is possible to do and in this case, credit note is generated and redeemed. In case of difference in amount due to price variation in exchanged product then merchant can choose mode of payment or refund.
