We take care of software consulting, installation, setup with your hardware, software training and regular support. Dedicated to the service of growing retail business with warehouse, multiple branch or franchise stores. This software version is available for use as online software as cloud or offline as desktop software. Dedicated cloud service is required to sync data between stores. RetailCore is engineered to scale your business, and can be integrated with eCommerce website and marketplaces websites such as Amazon, Flipkart etc.

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MULTIPLE WAREHOUSES | HO

PO
Product with Barcode
Product Damaged/Used
Product
Return
Product
Return
Product
without
barcode
Sale, Stock, PO Data Transfer
RetailCore Cloud Server
Order, Stock, Customer Data Transfer

eCommerce Website
Sale, Stock, PO Data Transfer
Product
Return
Product Damaged/Used

MULTIPLE BRANCH | FRANCHISE STORES

Customer Loyalty Module

Providing same high qualtiy of customer service regardless of where customers purchase from your sales channel or retail stores. As customers purchase from your company across multiple channels, they expect their loyalty or reward points, transactions and inquiries to be handled the same way, regardless of how or where they purchased.

Questions You May Have (FAQ)

Is it compulsory to buy Customer Loyalty Module with RetailCore Software?

Customer Loyalty Module is optional and add-on module. It has to be purchased separately.

How does your Customer Loyalty Module work?

With Customer Loyalty Module you can set reward points againt purchase amount (for example: earn 2 points on spending Rs 150 and 1 point = 1 Rs). You can also set reward point expiry period (for example: reward point expiry in 36 months from earned date). You can also set minimum reward points required for redeemption. Once this is set, it can also be edited when you want. On each shopping points are collected by customers and the same you can see in Reward Points Reports.

Can you make it compulsory OTP to customer's mobile phone to redeem points?

Yes. It is very good idea for security. We can setup SMS with OTP to be delivered to customer in order to redeem loyalty points. OTP SMS pack has to be active in your software, and we will guide you on how to activate.

Can my branch store have different reward points earning ratio?

No. It is advisable to keep reward point earning ratio same to give your customer same experience across your different outlets. At RetailCore Warehouse or HO software you can centralize the setup reward points ratio which can be applied across all the stores.

Can my customer redeem reward points from any of our brand outlets?

Yes. This is related to previous questions. To give your customer great experience of your brand and convenience of shopping.

Can I make my customer mobile no. as membership ID?

Yes. This is a good idea. As well from our software unique membership ID is generated per customer.

What happens to reward points when customer returns products?

When customer returns products and against same if you issue them credit note or cash refund then set amount of reward points get reduced from customer's account. On usage of credit note buy customer, set amount of reward points are re-earned by customer.

Can I inform customer by SMS about reward points?

Yes. Automatic SMS can be sent to customer when they make purchase as well SMS about reminding them on total points they have.

What alerts and reminders can I get about my customer?

RetailCore Software can be set to give you automatic reminder and alerts in advnace about your customers birthday, anniversary, child's birthday, outstanding payments, reward points expiry etc. You can see these alerts on Dashboard as well as cuustomer can be informed by SMS and email.

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